SoftHealth Privacy Policy
Effective Date: May 2026
SoftHealth (“we”, “our”, “us”) respects your privacy and is committed to protecting personal, healthcare, and organizational information handled through our mobile and web applications.
This Privacy Policy explains how information is collected, used, stored, and protected when using SoftHealth applications and related healthcare services.
1. Information We Collect
Depending on the modules and features used, the application may collect:
Personal Information
- Name
- Mobile number
- Email address
- Employee or patient identifiers
- Login credentials
Healthcare Information
- Patient medical records
- Clinical observations
- Prescriptions
- Investigation reports
- Appointment details
- EMR/EHR-related data
Device & Technical Information
- Device type and operating system
- IP address
- Device identifiers
- Application logs and crash reports
Location Information
The application may collect precise or approximate location information when enabled for operational features such as:
- Attendance management
- Field staff tracking
- Home healthcare services
- Hospital workflow validation
- Check-In / Check-Out verification
Camera & Media Access
The application may access:
- Camera for profile photos, clinical images, document uploads, barcode/QR scanning, or teleconsultation
- Storage/media for uploading medical documents, reports, prescriptions, or images
2. How We Use Information
Collected information is used strictly for:
- Healthcare service delivery
- Hospital workflow management
- Electronic Medical Records (EMR)
- Appointment and consultation management
- Attendance and workforce tracking
- Authentication and security
- System monitoring and technical support
- Regulatory and legal compliance
We do not sell personal or healthcare data to third parties.
3. Background Location Usage
Some organizational configurations may require background location access during active work hours.
Background location may be used for:
- Attendance verification
- Field employee tracking
- Home care staff monitoring
- Work location validation
- Emergency healthcare operations
Location tracking is limited to authorized operational requirements and is not intended for personal surveillance.
Users are notified through permission prompts before enabling location access.
4. When Location Data is Collected
Location may be collected:
- During Check-In / Check-Out
- During scheduled shifts
- While using field-service features
- During active healthcare service workflows
- Periodically during authorized work sessions
In some cases, location access may continue when the application is closed or running in the background, subject to organizational policy and user permission.
5. Permissions Used by the Application
The application may request the following permissions depending on enabled features:
- Location – Attendance, workforce tracking, healthcare operations
- Camera – Profile capture, document scanning, clinical images
- Storage / Media – Uploading reports and medical files
- Microphone – Video consultation or voice documentation
- Notifications – Appointment alerts and workflow notifications
- Internet Access – Secure communication with servers
Permissions are requested only when required for specific functionality.
6. Data Sharing and Disclosure
We do not sell or rent user data.
Information may be shared only:
- With authorized healthcare organizations using the platform
- With service providers supporting application infrastructure
- When required by applicable laws or legal authorities
- To protect system security, users, or legal rights
All such sharing is controlled and protected under confidentiality and security obligations.
7. Data Security
We implement industry-standard administrative, technical, and security measures to protect information, including:
- Secure server infrastructure
- Role-based access controls
- Authentication mechanisms
- Encrypted communication channels
- Audit logging and monitoring
Despite reasonable safeguards, no electronic transmission or storage system can be guaranteed as completely secure.
8. Data Retention
Data is retained:
- As required for healthcare operations
- According to organizational policies
- Based on legal, regulatory, and compliance requirements
Data no longer required may be securely deleted or anonymized.
9. User Rights
Depending on applicable laws and organizational policies, users may:
- Request access to their information
- Request correction of inaccurate information
- Withdraw permissions where applicable
- Report privacy concerns
Certain application features may not function properly if permissions are denied or revoked.
10. Children's Privacy
The application is not intended for independent use by children under 16 years of age unless explicitly authorized through healthcare or institutional services.
11. Third-Party Services
The application may integrate with third-party services such as:
- Payment gateways
- Video consultation platforms
- SMS/Email providers
- Government healthcare systems
- Analytics or crash reporting services
Such services may process limited information as required for functionality.
12. Compliance
SoftHealth applications are designed to support applicable healthcare, privacy, and data protection requirements, including organizational and regulatory obligations where applicable.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be published on the official website and become effective upon posting.