Learning and improvisation is a continuous process and there’s always a possibility for enhancement. Patients’ feedback is an imperative step and a powerful tool through which we can assess our performance and make necessary alterations wherever is required. It can certainly help to improve the patient experience at the hospitals. Softhealth feedback solutions allows patients to record real-time feedback via SMS or online portal. Tablets or self service kiosks can also be placed near waiting areas for the ease of access.