With the onset of growing ailments, it has become imperative for the hospitals to have an efficient Queue Management System to organize and administer the patient flow especially when they are visiting the facility in pain or ill health, making it difficult for them to queue for prolonged time. Our QMS Module is designed to facilitate efficiency and improve overall patient experience right from initial entry to check out. It’s an ideal product for Outpatient Clinics, Diagnostic Centres & Multi-speciality hospitals. QMS is also interlinked with the Appointment Module to append the data and process it accordingly. Our Digital Signage system will keep patients / visitors informed, educated and engaged when they are seated in the waiting area.

KEY FEATURES

• Multiple Queue Types

  • Walk-in Patients

  • Appointment Patients

• Multiple Types of Tokens

  • Permanent token based on Unique Medical Record

  • Token against visit

• The system automatically positions the patient in the queue

• SMS alert will be sent with approximate waiting time

• Directional messages (for instance, 1st Floor, right side to the lift) will be sent to the patient to locate Doctor’s cabin within the hospital

• Standby alerts will be given to the next patient so that they can get ready with their files and wait for their turn

• In case of any emergency, there is a provision for the secretaries to skip an appointment and resume later on

• Patient’s waiting time analytics will help to streamline the operational flow

• Patient’s consultation TAT helps to identify and streamline the consultation process