Learning and improvisation is a continuous process and there’s always a possibility for enhancement. Patients’ feedback is an imperative step and a powerful tool through which we can assess our performance and make necessary alterations wherever is required. It can certainly help to improve the patient experience at the hospitals. Softhealth feedback solutions allows patients to record real-time feedback via SMS or online portal. Tablets or self service kiosks can also be placed near waiting areas for the ease of access.
The module is designed to collect responses from patients via, a SMS with link which will be redirected to the form
Executives can also personally take their feedback through tablet version of the module
Can be linked to Google reviews so that we can request patients to give their feedback online
Decreases feedback collection time
Integration with HIS system to get patient demographics & on-bed patient list
The data is then compiled and processed in the backend to provide valuable insights through advanced analytic tools
Records actions taken against patients’ feedback
